Heres answers to some of the frequent questions our customers ask us. If in doubt, please contact our dispatch centre.
Questions about Delivery and Shipping
What are the delivery charges for orders?
Please check shipping policy for delivery destinations and pricing.
When will I get my order?
Dispatch dates are shown on the product page and indicate when the product will be shipped. Usually products are dispatched the same working day but some products may have future dispatch dates. When this is the case, the date will be calculated and shown clearly in your cart before you buy. These future despatch date products will be shipped directly from our suppliers in india. Any customs delays are not our responsibility. The shipping options indicate the delivery method used. For example, if you select Express Delivery for a product with a future dispatch date, the product will be dispatched Express Delivery on the dispatch date.
Which countries do you ship to?
We ship to the EU including United Kingdom, Republic of Ireland, Belgium, Luxembourg, Netherlands, Denmark, France, Germany, Corsica, Italy, Spain, Greece and Portugal. And many countries outside the EU if your destination is not listed when checking out Please contact us for shipping rates if you fall outside the EU
Questions about buying from us
Which payment methods do you accept?
We accept all major credit cards, debit cards and welcome American Express customers. We use Verified by Visa® and MasterCard® and take payments securely on our website. Unfortunately we no longer accept payments by Paypal, Bank Transfer and Cheque.
Is it safe to buy from you?
Omsara leads the asian fashion market voted the best British Asian Designs for 2014. We sell Authentic Asian brands direct from the manufacturer only. We have a strict policy and do not sell or deal in any replica. Omsara Ltd is registered in England & Wales under the company number 08659079.
Questions about our products
What sizes do Salwar Kameez, Lehenga, Sarees or Kurti come in and can i make specific changes to the design?Salwar Kameez, Anarkali Suits and Lehengas which are semi-stitched or unstitched are available only in one standard size. The product description details the size range that the suit can be stitched up to (eg. 32" to 42") the minimum length for most anarkali suits will be 57'' unless stated otherwise on the product description. All changes are subject to design limitations and our stitching team will email you advise what can and cannot be changed as per design. For sarees and lehengas the blouse piece will be unstitched for most and will need to be customised also fall, pico and binding work may be needed in these sarees. The lehenga will need stitching to from one side and a drawstring is placed to tie this at the waist. Our tailors use drawstrings only all lehengas to tie at waist, for blouses our tailors will add closures accordingly to the design, e.g. if a zip and buttons are to be used these will be to the best match available with the tailor to match the garment or what is provided with the garment and cannot be changed. Most sarees will come with unstitched petitcoat and most will not. These suits need to be tailored to fit by a tailor For suits which are ready-made, such as some salwar kameez and kurtis the size or size options will be shown on the product detail page Many products may sometimes have tiny gem stones which are prone to fall off these delicate garments and unfortunately there is not much that can be done for this as that is how they are made by the manufacturers of the design. We can however supply additional matching stones in such cases. Many designs which have machine work may not be perfectly embroidered as they are done by machine work only where there may be some minor work differing. Please note that these garments are made by the manufacturing companies and we do our best to check every individual piece before sending out. If in doubt, please contact us,What does it mean when the outfit is semi stitched?Semi-stitched means that the suits design for the kameez (top half) is laid out ready to stitch to your size bottoms/pants will come in unstitched material. The sides are not pre-stitched in all designs. Most designs will come stitched or have a design which comes to one standard size for the outfit. Buttons, zips and other neckline, lining and piping work may need to be customised further by your tailor. On most semi-stitched suits the length may not be altered as this would ruin the design work. These semi-stitched suits are designed to be stitched together as shown on the model pictures unless the description states otherwise. but some experienced tailors may be able to make good variations of the design. All products have ready work on them and these can not be stitched to some specifics when customising. For them to look exactly as shown in the images they will come with ready embroidered necklines, front/back and sleeves on the unsticthed/ semi-stitched material.The description says the suit will fit up to 40' bust, I am 42' will there be extra material?/back There is usually only enough material to customise to the size(s) stated in the product description. If you are looking to extend the design (i.e. cover more of the midriff section where the model pictures show otherwise) there may not be enough material to cover this. We only recommend stitching to the style as modelled and keeping to the range of sizes indicated in the descriptionI have a sewing machine and I want to stitch a suit myself, how difficult is it to put together?Most designer semi-stitched and unstiched suits require a professional tailor to put together. Some designs may come with extra pieces such as straps which need to be attached or need neckline alterations. We advise that you always sought out a professional tailor to customise these suits.Do you provide tailoring services?Currently we provide a limited stitching service on a small selection of our products. Products where a stitching service is available will clearly be shown in the product description. Note: on products for example in a saree/ lehenga saree the length can not be cut and tailored to size as this is tucked into and wrapped around a inner petticoat for which there will a option to select on the product page.
- For returning an Order Shipping charges and a 10% restocking fee will be deducted from the Refund amount. In the event of a 'free shipping promotion', standard shipping charges paid from our end will be deducted from the refund amount back to you if a order is returned in full.
Questions about ReturnsWhat if I don't like the product I buy and want to return it?You can return your order up to 14 days from the day you receive it for a refund. Customised items, ready size items where we stitch to your standard sizes, pierced jewellery and items brought in multiple quantities (more than one item in the same design) are excluded from our return policy this stands for orders placed under multiple accounts addressed to the same shipping address. If the product is damaged/defected or any other issues you must inform us within 3 days of receiving the goods. To return an item please contact us by email with your order number and reason for return. Find out how to contact us here. You must obtain a returns authorisation number and return instructions by email. Note: Returns by post cannot be accepted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation Code if more than 14 days has passed since you received the items. Will Shipping charges be deducted in case of Refund?I want to cancel or change my order, I have not received it yetOnce you have placed an order with us you cannot amend or cancel it for all ready to ship goods dispatched within 48 hours. If it has a future dispatch date order then changes and cancelations can only be made if notified to do so within 2 hours of placing the order. You can however return the product to us using our Returns Policy.My order has arrived damagedWith our delicate range of products we want to ensure you get your product in pristine condition. This is why every order is individually checked at the time of dispatch. In the unfortunate event that your order arrives damaged, please contact us for further assistance. You have a limit of 28 days to notify us of any short shipments or damage. After this period we are unable to entertain such claims.Who pays for the return of the items?The customer will pay for the return of the item to our store in Birmingham, UK.How will I receive my refund?Once the return has been approved, you will receive a refund via the same means used to make the payment.When will I receive my refund?Once the return has been approved you will receive a confirmation email confirming that the refund has be paid into your account. Remember how fast you see payments to your credit card always depend on your bank/building society. It can take up to 14 working days for your refund to be processed.What should I do if the refund amount is incorrect?Please contact us and we will solve the problem as quickly as possible. We reserve the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received. In the event of cancellation, only standard delivery charges will be refunded. Charges for express delivery, gift-wrapping and any other premium services are not refundable.