If you are unsatisfied with your order, you can use the Omsara Return Policy to return your order to us within 14 days for a refund*. This excludes all pierced jewellery sets, made to order evening gowns/dresses, customised and Standard stitched to size goods (see below for more on our policy).

Returned items of clothing must unworn and in their original condition with all labels intact. A 10% restocking fee is applicable on returns.

Cancelations: All customised orders and express ship orders cannot be cancelled once placed.
However if a customised order has not yet been stitched and is able to be cancelled then a charge of 5% order processing fee will be applicable upon cancellation and refund.

Due to the very delicate nature of some of the hand-made clothing, we ask you to take great care of the item when unpacking and inspecting.

Questions about Returns

You can return your unstitched order up to 14 days from the day you receive it for a refund*. All sale merchandise must be returned within 7 days. Customised & ready size goods where we stitch to your standard sizes, made to order dresses & pierced jewellery,  orders placed in multiple quantities (more than one item in the same design) are excluded from our return policy this stands for orders placed under multiple accounts addressed to the same shipping address. If the product is damaged/defective you must inform us within 3 days of receiving the goods. To return an item please contact us by email with your order number and reason for return. Find out how to contact us here. You must obtain a returns authorisation number and return instructions by email. Note: Returns by post cannot be accepted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation Code if more than 14 days has passed since you received the items.   Will Shipping charges be deducted in case of Refund?
  1. For returning an Order Shipping, customs duty charges and a 10% restocking fee will be deducted from the Refund amount. In the event of a 'free shipping promotion', standard shipping charges paid from our end will be deducted from the refund amount back to you if a order is returned in full.
Once you have placed an order with us you cannot amend or cancel it for all ready to ship goods dispatched within 24 hours. If it is a future dispatch date order then changes and cancelations can only be made if notified to do so via email within 2 hours of placing the order. You can however return the product to us using our Returns Policy.
With our delicate range of products we want to ensure you get your product in pristine condition. This is why every order is individually checked at the time of dispatch by our quality control team. In the unfortunate event that your order arrives damaged, please contact us for further assistance. You have a limit of 14 days to notify us of any short shipments or damage. After this period we are unable to entertain such claims.
The customer will pay for the return of the item to our store in Birmingham, UK.
Once the return has been approved, you will receive a refund via the same means used to make the payment.
Once the return has been approved you will receive a confirmation email confirming that the refund has be paid into your account. Remember how fast you see payments to your credit card always depend on your bank/building society. It can take up to 14 working days for your refund to be processed.
Please contact us and we will solve the problem as quickly as possible. We reserve the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received. In the event of cancellation, only standard delivery charges will be refunded. Charges for express delivery, gift-wrapping and any other premium services are not refundable.
Returns must be posted back to our UK returns centre. Please contact us for more information. Find out how to contact us here. Unfortunately we do not have a store where you can walk in to return or purchase goods.